When using our services we process personal data of our customers (“you”, “your” or the “Customer”). This Privacy Policy (the “Policy”) provides you with information about how your data are processed.
In this Privacy Policy, you will find information regarding the following:
- Who is the controller of your personal data and whom to contact?
- What information do we collect about you and how do we obtain it?
- How do we use your personal data?
- How do we store personal data and how are they secured?
- To whom do we make your personal data available?
- Do we transfer your data to third countries and international organisations?
- What are your rights and how can you exercise them?
- Data that you provide to us yourself, especially when you register on the website, enter information into your user account, order services, participate in our events and projects, or when you communicate with us through customer support or social networks. These are identification and contact data, specifically the name, surname, telephone number, e‑mail address, postal address, date of birth, user name and password, and business identification number or tax registration number, if you are an entrepreneur; payment data, such as bank details; and other data, such as records of communication between you and our company or details of any warranty claims.
- Data that we automatically collect when you use our services. These are data about your device (such as the IP address, device type, operating system, browser used, connection provider); website usage data (such as the date, time and duration of visit, a country from which you visit the website, website browsing history), and data on the use of services (such as the login and logout information, your account settings, the value of your fictitious capital, your account currency, business strategy).
- Data about the simulated transactions you have completed (such as the type of financial instrument, time of opening and closing the position, amount of investment, profit and loss) and data from social networks (user name, profile picture, e-mail address associated with the account on the social network). For information on how your personal data are processed by trading platform providers and social network operators for their own purposes, please refer to the privacy policies of those parties.
- Registration and user account
- Provision of services and exercise of rights and obligations under the contract between us and the customer
- Marketing communication about our services and products or about events in which we take part
- Customer support and communication
- Improving services
- Analytics
- for the purpose of performance of the contract and for the exercise of rights and obligations in connection with the contract, including any complaints, settlement of damage claims or related litigation, personal data are processed for the necessary period of time, but not more than 10 years from the termination of the last contract;
- for the purpose of sending business communications without your given consent, personal data are processed for a maximum of 5 years from the expiry of the last contract between us or until you raise an objection or unsubscribe from the business communications;
- for the purpose of enhancing our services, we usually process personal data for a maximum period of 6 months;
- in order to fulfil our legal obligations, we process personal data for the period set out by the relevant legal regulations (e.g. in accordance with tax regulations for a period of 10 years from the issuance of the relevant documents for your order);
- if you have given your consent, for the period specified in the consent.
- The trading platform provider, in order to enable you to perform the simulated trades.
- Other third parties that help us run our website and provide our services (such as other companies in our group, hosting and cloud service providers, payment system operators and financial institutions, providers of customer support tools and services, IT companies and system administrators, marketing and communication agencies, consultants and postal service providers);
- Right of access to personal data
- Right to rectification of personal data
- Right to erasure of personal data (“right to be forgotten”)
- If the data are no longer necessary in relation to the purposes for which we have collected or otherwise processed them;
- If you withdraw your consent to their processing and, at the same time, there will be no other legal ground for their processing (this only applies in the cases where we process personal data on the basis of your consent);
- If you object and there are no overriding legitimate grounds for the processing, or if you object to the processing for direct marketing purposes; or
- If your personal data are processed unlawfully.
- Right to restriction of processing
- Right to data portability and to the provision of data in a machine-readable format
- Right to object
- Right to withdraw consent
- Right not to be the subject of automated decision-making
- Right to lodge a complaint with the supervisory authority